Crystal Asylum | Version prepared 17 October 2026

Website: www.crystalasylum.com
Legal seller: 
Correspondence address: Office 1, The Hive, St James Sq, Freshney Place, Grimsby, DN31 1EP
Customer service email: Asylumcrystal17@gmail.com
Nothing in this policy limits statutory consumer rights.

Asylumcrystal17@gmail.com

Natural crystals and descriptions

Natural crystals may contain inclusions, internal fractures, growth lines, cavities, matrix, colour zoning, uneven surfaces and polishing variations. Disclosed or reasonably apparent natural characteristics are not automatically faults. Goods must still be of satisfactory quality, fit for purpose and as described. Exact-piece listings supply the pictured specimen. Lighting, screen settings and UV wavelength affect appearance but do not excuse material misdescription. Significant known treatments and repairs are disclosed.

Cancelling distance purchases of goods

For most goods bought online, by email or during social media live sales, you can cancel without reason from ordering until 14 calendar days after the day you or a nominated recipient (not the carrier) receives them. For items delivered separately, the period normally runs from the last delivery. Notify us clearly by email or post before the deadline; approval is not needed. Return goods within 14 days of notification. Protect fragile goods, return supplied accessories and retain proof of posting. Original packaging and unopened condition are not blanket requirements.

You pay direct change-of-mind return postage. We may make a lawful evidenced deduction for excessive handling beyond what is needed to inspect the goods, if the required cancellation information was supplied. No statutory cancellation restocking fee is charged.

Cancellation refunds and exclusions

On cancellation of a whole order, we refund the price and least expensive standard outbound shipping, but not extra premium shipping. Partial-return delivery refunds follow applicable law. We refund without undue delay and within 14 days of cancellation notice, though we may withhold until receiving goods or evidence of return, whichever is earlier, unless we offered collection. If nothing was dispatched, we refund within 14 days of cancellation. Refunds use the original payment method unless expressly agreed otherwise, without fees.

Genuinely bespoke or clearly personalised goods may be excluded from change-of-mind cancellation where disclosed beforehand. Intuitively selected, unique, exact-piece, discounted and live-sale crystals are not automatically personalised or exempt. Faulty-goods rights always remain.

Faulty, damaged or incorrect goods

Please report visible damage or incorrect items promptly, ideally within 48 hours, to help our investigation. This is not a statutory deadline. We may reasonably request original unedited video, photographs, packaging, product identifiers, dispatch records or physical inspection where proportionate. No unboxing video is required, and missing footage alone does not invalidate statutory remedies. Where video is unavailable, other reasonable evidence may suffice. AI-generated or materially altered evidence is unacceptable. Evidence requests do not reverse statutory burdens of proof or delay lawful remedies.

Qualifying faults normally permit short-term rejection within 30 days for a refund. After that, repair or replacement is generally the first remedy, with price reduction or final rejection where required. Faults appearing within six months are generally presumed present at delivery unless disproved or incompatible with the fault or goods; this is not a warranty expiry. We pay reasonably necessary return or collection costs for valid claims. Refunds due on rejection are made without undue delay and within 14 days after entitlement is agreed. Misuse, accidental damage and specifically disclosed defects do not automatically qualify.

Live sale claims

Claim only items you intend to purchase. Allocated claims are listed for payment with a confirmed total. FULL PAYMENT MUST BE RECEIVED WITHIN 24 HOURS OF THE LIVE SALE ENDING unless another deadline is agreed in writing. The due date and time will be stated in UK local time. Unpaid claims may be cancelled and returned to stock without further notice. Reminders do not extend the deadline. Report incorrect totals promptly. Late payments for unavailable goods are refunded; substitutions require agreement. Repeated unpaid claims may lead to reasonable restrictions on future reservations. Statutory cancellation and faulty-goods rights remain.

Email tarot readings

Yes or No: one question with interpretation, £7, within 3 days. Three-Card: one question or situation, £15, within 5 days. Deep Dive: one main area of focus, £35, within 10 days. Completion periods are calendar days from payment and receipt of reasonably required information unless a different period is agreed. Multiple unrelated questions are outside Deep Dive scope. Delivery is by email.

Commissioned service readings normally have a 14-day cancellation period from contract formation. Starting within that period requires an express early-start request and acknowledgement that the right to cancel ends on full performance, confirmed in a durable form. Cancellation after valid early commencement but before completion permits only lawful proportionate charges. If classified as digital content instead, separate express early-supply consent and acknowledgement of loss of cancellation rights are required. Mere email delivery does not waive rights.

Readings are subjective and for spiritual reflection, without guaranteed outcomes. We provide reasonable care and skill, and lawful repeat-performance, price-reduction or digital-content remedies where applicable. We refund unprovided services where required.

Private crystal appointments

Private crystal appointments last 30 minutes, arranged by email subject to availability, usually evenings and weekends. A £20 booking payment reserves the appointment and is credited against eligible purchases made during the session, subject to disclosed terms. We confirm date, time, location or format and credit conditions in writing.

Distance-booked service cancellation rights normally last 14 days from booking. Appointments begun during this period require express early-start consent and acknowledgement of the effect of full performance. Outside statutory rights, rescheduling is subject to availability. Any retained booking amount must reflect fair direct net loss after costs saved and reasonable attempts to refill the slot; it is not automatically forfeited. If we cancel, the customer may choose another date or a full refund.

International orders

Shipping to the USA, Germany, Canada and Sweden is quoted and invoiced separately after product checkout. If the shipping quote is declined, the customer may cancel for a full refund of the product payment, without cancellation fee, within 14 days of notification. Import duties and clearance charges may apply. See the separate Shipping & Delivery Policy. Mandatory consumer protections in destination countries remain unaffected.

Refunds, evidence and complaints

Refunds go to the original payment method unless expressly agreed otherwise. Sale and promotional purchases retain statutory rights. We may check order records, original product photography, packaging, carrier records and proportionate evidence. Suspected manipulation alone does not establish fraud. We explain decisions and consider additional evidence. Substantiated fraud may be reported lawfully. We do not tolerate threats or harassment but keep a reasonable channel open for existing claims.

Send complaints to the contact address below with your order reference and requested resolution. We explain decisions and do not delay statutory remedies pending carrier or supplier reimbursement. Where required, we provide information about an approved alternative dispute resolution provider and whether we participate.

Optional cancellation form

To: Crystal Asylum, [POSTAL ADDRESS], [EMAIL].

I/we give notice that I/we cancel the contract for: __________

Ordered on: __________ Received on (goods): __________

Customer name: __________ Address: __________

Date: __________ Signature (paper only): __________